Privacy policy

Wexorla (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services. By using Wexorla.com, you agree to the practices outlined below.

1. Information We Collect

We may collect the following types of personal and non-personal information:

  • Identity & Contact Information: Your name, billing address, shipping address, email address, and phone number.
  • Payment Information: Payment details provided during checkout. Payments are processed securely by third-party providers; we do not store full credit card numbers.
  • Order Details: Information about the products you purchase and your order history.
  • Customer Support Records: Information provided when you contact our support team.
  • Technical Data: IP address, browser type, operating system, device identifiers, and other browsing data collected via cookies and tracking technologies.
  • Marketing Preferences: Your consent to receive promotional communications.

2. How We Use Your Information

We use your information only for legitimate business purposes, including to:

  • Fulfill Orders: Process, ship, and deliver your purchases.
  • Customer Support: Respond to your inquiries and provide assistance.
  • Account & Security: Verify your identity, prevent fraud, and maintain website security.
  • Marketing (with consent): Send newsletters, promotions, and updates about our products or services.
  • Website Improvement: Analyze traffic, understand shopping behavior, and optimize user experience.
  • Legal Compliance: Meet regulatory requirements, tax obligations, or respond to lawful requests.

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information with trusted partners only when necessary:

  • Payment Processors (e.g., credit card providers) to complete your purchase.
  • Shipping Carriers (e.g., USPS, FedEx, UPS) to deliver your order.
  • Service Providers (e.g., Shopify, email platforms, analytics tools) to help operate our store and improve performance.
  • Fraud Prevention Services to protect against unauthorized activity.
  • Legal Authorities if required by law or to protect our rights.

All third parties are contractually obligated to use your information only for the services they provide to Wexorla and to keep it secure.

4. Cookies & Tracking Technologies

Wexorla.com uses cookies and similar technologies to improve your browsing and shopping experience. These may include:

  • Essential Cookies: Required for site functionality (e.g., shopping cart, checkout).
  • Performance Cookies: Help us understand how visitors use our site.
  • Functional Cookies: Remember your preferences (e.g., saved addresses).
  • Advertising & Analytics Cookies: Used for Google Ads, remarketing, and similar marketing tools to deliver relevant ads.

You may disable cookies through your browser settings, but some features of the website may not function properly.

5. Data Retention & Security

  • We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law (e.g., tax and accounting obligations).
  • We use industry-standard technical and organizational safeguards to protect your information. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

6. International Data Transfers

If you are located outside the United Kingdom, please note that your information may be transferred to and stored in servers located in the UK or other jurisdictions. By using our services, you consent to the transfer of your information to countries that may not provide the same level of data protection as your home country.

7. Your Rights

Depending on where you live, you may have the right to:

  • Access the personal data we hold about you.
  • Request corrections to inaccurate or incomplete information.
  • Request deletion of your personal data, subject to legal or contractual obligations.
  • Opt out of marketing communications at any time by clicking “unsubscribe” or contacting us directly.
  • Restrict or object to certain processing of your data.

To exercise your rights, please email us at support@wexorla.com.

8. Children’s Privacy

Wexorla.com is not intended for children under the age of 13. We do not knowingly collect personal information from minors. If we become aware that a child under 13 has provided us with personal data, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised “Effective Date.” We encourage you to review this page regularly.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, you can reach us at:

Email: support@wexorla.com

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)

Phone Number: +44 7468 640128

Business Address: 9 Sidney St, Lincoln LN5 8DB, United Kingdom